A staff member of a famous Karachi based bakery chain, Delizia, refused the request of a customer to write ‘Merry Christmas’ on a cake.
The incident took place in the Defence Housing Authority (DHA) branch. The management has ensured to take action against the staff and will release an official statement soon regarding the incident on social media.
The customer reported the incident on a Facebook group “Voice of Customer PK”
An uproar was seen on the Facebook post in which netizens expressed their disappointment and anger.
Senior management of the bakery said, “At the moment we are taking action against him. It was done in an individual capacity and is not company policy. It may have been done due to lack of education and awareness that ‘Merry Christmas’ means wishing someone a happy Christmas, nothing else.”
In 2018, the same incident happened in the Badar Commercial branch of Delizia bakery when a customer was declined a cake with ‘Merry Christmas’ written on it. The staff made a similar excuse at that time as well that it was not company instructions. It was reported on another Facebook page, Karachi Food Diary.
The representative of the company stated in the previous incident that the staff responsible was dismissed and the same might to happen in the recent matter.
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