People who regularly use Careem for conveyance are well aware of the problems one faces while availing this cab service so it will come as no surprise that the private ride-hailing service was fined Rs 50,000 by a consumer court for providing bad service and causing mental distress to a customer.
Careem Pakistan CEO Junaid Iqbal was directed to deposit Rs 25,000 in fines to the court, Rs 15,000 to the complainant for causing mental agony and Rs 10,000 litigation fee. Judge Javed Ali Korejo delivered the verdict on a complaint filed by a Careem user.
As per reports, petitioner Advocate Mehmood Ahmed Khan stated in his complaint that he had booked a Careem cab from Gulistan-e-Jauhar to Saadi Garden. He and some of his guests were picked by a Careem captain, who ignored directions and drove in a rash manner. Instead of following Khan’s friends who were on a motorcycle, as Khan requested him to, the captain got angry at being repeatedly asked to follow the motorcycle and dropped the passengers in the middle of the road. Khan mentioned that the passengers were all fasting when the ride ended halfway. He added that the driver also used offensive language.
Khan further said that he had lodged an online complaint with the company before approaching the court but after receiving no satisfactory response from the management he was left with no other option.
“They did not even reply to the legal notice he sent”, said Khan.
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