Tag: Citizens portal

  • PM chastises envoys for indifferent attitude towards expats

    PM chastises envoys for indifferent attitude towards expats

    Prime Minister Imran Khan virtually addressed Pakistani ambassadors and high commissioners from across the globe on Wednesday.

    PM tweeted that he told all Pakistani missions abroad that their priority “must be the welfare and well-being of our greatest asset, overseas Pakistanis”.

    “Overseas Pakistanis are precious assets of the country,” the premier said, adding that it is unfortunate that Pakistani ambassadors do not treat them well.

     He read out complaints received on Citizens Portal and condemned the “callousness and insensitivity” displayed by embassy workers.

    “Expats face unnecessary delays and complications in availing routine services,” PM Imran said. He further added that complain resolution of the embassy is mostly firefighting and lacks a passion to solve these issues. “The job of embassies is to serve their citizens.”

    PM had recently recalled Pakistan’s Ambassador to Saudi Arabia Raja Ali Ejaz and six staff members after reports of their alleged mistreatment of the Pakistani expat community surfaced. The Foreign Office said there is zero tolerance for any lapse in public service delivery. “The feedback provided by Pakistani expats living in Saudi Arabia was shocking,” said PM. He added that an indifferent attitude towards the expat community is “unforgivable”.

    PM Imran in particular acknowledged the services of labour working abroad in tough conditions . “These workers deserve our utmost respect and the government will not spare anyone misbehaving with them.”

    Former diplomats react to PM’s comments

    Former Foreign Secretary Tehmina Janjua tweeted she was deeply dismayed at the unwarranted criticism of the foreign ministry.

    Former Foreign Secretary and Ambassador of Pakistan to the US Jalil Abbas Jilani does not completely agree with PM Imran. In a tweet, the former diplomat said that he wished the PM was properly briefed about working of Missions. “Services like attestation of degrees, marriage certificates, licenses etc are referred to HEC, Interior or Provincial govts for verification. You don’t get timely response. Hence delays. Blaming envoys unfair.”

    Jilani also said that the foreign service of Pakistan suffers from “decades of neglect, political paralysis and resource constraints”.

    Jilani and Janjua were not the only former diplomats to be irked by PM’s comments. Former Foreign Secretary Salman Bashir also tweeted that PM’s ire and critique of the foreign ministry and envoys is misplaced.

  • Police constable threatens boy who filed complaint against him on citizen’s portal

    Police constable threatens boy who filed complaint against him on citizen’s portal

    A police constable is allegedly threatening a boy to withdraw his complaint filed on Pakistan Citizen’s Portal against him.

    The boy shared the detailed story on social media. He said that he went to the police station to reclaim his bike that he left in front of a mosque a few days back. However, he was asked to pay for his bike’s return.

    “I went there and did that but they refused to hand it over to me unless I pay them,” said the boy.

    He paid the money and registered a complaint against constable on the citizen’s portal.

    He was called by DSP Sabzazar for confirmation but at that time constable was out on a raid. The boy started receiving threats after that.

    ” From that time onwards, people who I do not know have been calling me asking me to withdraw complain first nicely then authoritatively and finally by threatening me”.

    https://www.facebook.com/ali.moeen.nawazish/photos/a.10152091889369862/10157855907039862/

    After this incident, a few people also shared their experience with the citizen’s portal.

    Prime Minister Imran Khan launched ‘Pakistan Citizen Portal’ in 2018 to timely address problems of the people and get their feedback.

  • You can now report corruption, bribery on Pakistan Citizen’s Portal

    You can now report corruption, bribery on Pakistan Citizen’s Portal

    A category for ‘Corruption and Malpractices’ has been introduced on the Pakistan Citizens’ portal to curb these illegal practises from the government departments. The portal now allows people to report corrupt practices on the complaint lodging mechanism.

    The Prime Minister’s Performance Delivery Unit (PMDU) has introduced the category on the directives of Prime Minister Imran Khan. As per the unit, subcategories have also been made to help citizens classify the nature of the complaint.

    Matters related to the corruption in public funds, bribery, and kickbacks can be reported under financial corruption. While irregularities in recruitment, procurement, and allotment processes fall under the Violation of Merit/Rules category.

    Similarly, favoritism, unauthorized privileges, etc. characterise the Power Abuse section.

    In addition to this, citizens can also report physical or sexual harassment, threatening and blackmailing, under the harassment category. Any case regarding fake documents and impersonation will go under the Fraud/Mockery section.

    PMDU said these categories will not only facilitate the public, but they will also organise the complaint lodging process. It will also protect the integrity of the portal as most of the cases received through this platform are proved to be mala fide and irrational serving only vested interests.