Tag: complaints

  • PTA reveals drop in mobile data users amid increasing complaints

    PTA reveals drop in mobile data users amid increasing complaints

    In November 2023, data from the Pakistan Telecommunication Authority (PTA) indicates a decline in various telecom metrics and an increase in user complaints compared to October 2023.

    The total number of cellular subscribers saw a decrease from 189.77 million at the end of October to 189.26 million at the end of November. Additionally, 3G and 4G users in Pakistan decreased from 126.92 million to 126.24 million during the same period.

    Cellular teledensity witnessed a decline from 79.32 per cent in October to 78.98 per cent in November, contributing to the overall teledensity drop from 80.4 per cent to 80.06 per cent.

    Furthermore, Next Generation Mobile Service (NGMS) penetration decreased from 53.05 per cent to 52.68 per cent.

    Provider-specific data reveals a decline in Jazz’s 3G users from 3.731 million to 3.569 million and 4G users from 43.172 million to 42.754 million between October and November.

    Zong experienced a decrease in 3G subscribers but an increase in 4G users. Telenor observed a decline in both 3G and 4G users, while Ufone’s 3G users decreased but 4G users increased.

    User complaints against telecom operators surged in November, with the PTA receiving 14,471 complaints. Notably, 98.9 per cent of these complaints were successfully resolved.

    The complaints spanned various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).

    Cellular mobile subscribers constituted the majority of complaints, reaching 13,857, of which 99.1 per cent were addressed. Jazz, Telenor, Zong, and Ufone faced specific complaints, with resolution rates ranging from 98.2 to 99.7 per cent.

    Complaints against basic telephony and ISPs were also received, with resolution rates of 93.2 per cent and 95.2 per cent, respectively.

  • WhatsApp bans 2.4 million Indian accounts due to violations

    WhatsApp bans 2.4 million Indian accounts due to violations

    WhatsApp banned 2.39 million Indian accounts in July, the most this year, according to a monthly report released by the Meta-owned popular instant messaging platform.

    Owing to the Asian country’s tighter IT legislation, huge internet platforms are required to produce compliance reports every month.

    According to Reuters, draft guidelines issued in June recommended establishing a panel to review user appeals and stated that major social media messaging platforms must allow identity of the primary creator of material if ordered to do so by courts.

    1.42 million accounts were “proactively blocked” before any reports from users.

    According to the social media platform, some accounts were blocked based on complaints received through the company’s grievances channel and the techniques and resources it utilises to detect such infractions. WhatsApp received a total of 574 complaints in July.

    The messaging app, which has previously been chastised for spreading false news and hate speech in India and throughout the world, deactivated 2.21 million accounts in India in June.

  • FBR establishes new section to investigate corrupt tax officials

    In order to ensure the prompt resolution of all disciplinary cases and inquiries against tax employees engaged in corruption and dishonest activities in field formations, the Federal Board of Revenue (FBR) established a new Section on Friday called “Discipline/Inquiries.”

    A new Section with the nomenclature “Discipline/Inquiries” is hereby created in the Admn/HR Wing, FBR (HQ), Islamabad with immediate effect in order to ensure proper follow-up of all disciplinary cases/inquiries of officers (BS-16 and above) of FBR (HQ) and IR field formations with a view to ensuring timely disposal of such cases, according to an office order issued by the FBR on Friday.

    According to Brecoder, a secretary or second secretary who works for the specified Section will be in charge and reporting to the Chief (HRM-IR), FBR.

    The FBR has also been ordered by Prime Minister Shehbaz Sharif to fully abide by the guidelines of the Civil Servants (Efficiency and Discipline) Rules, 2020 when taking disciplinary action and conducting investigations against dishonest tax officers.

    The FBR chairman has directed the Revenue Division/FBR to rigorously adhere to the following instructions in all disciplinary processes and inquiries launched against the officers, in accordance with the directives of the prime minister:

    The Civil Servants (Efficiency & Discipline) Rules, 2020, Rule 10 read with Rule 12 shall govern how the chosen inquiry officer would conduct the inquiry processes. The same must be finished within sixty (60) days of the date the inquiry order was issued, or within any further time the authority may provide.

    All Directors General, Chief Commissioners, Chief Collectors, Commissioners, and Collectors of FBR shall keep the relevant case record in safe custody while forwarding the recommendation to begin disciplinary proceedings against any officer(s) or official in order to ensure safe custody of the record in an inquiry.

    In accordance with the guidelines outlined in Rule 8 of the Civil Servants (Efficiency and Discipline) Rules, 2020, all heads of field offices shall also see to it that pertinent records of the case and other related documents are timely provided to the inquiry officer or the inquiry committee, as the case may be, through the designated departmental representative (DR). This must be done within seven days of the date of the inquiry order.