Tag: immigration staff

  • Coughing without covering your mouth can cost you your passport in Pakistan

    Coughing without covering your mouth can cost you your passport in Pakistan

     A Pakistani scientist was shocked when his passport was ripped by the immigration staff at the Multan airport over coughing without covering his mouth.

    The matter came to light when the victim Dr Faisal posted details of how the incident happened on social media websites to draw the attention of higher officials. Dr Faisal shared that the incident happened when he returned from Saudi Arabia after performing Umrah along with his family members. The immigration staff was angry when he had a fit of coughing and damaged his passport by ripping the visa portion and threw the passport in his face.

    He said he was unwell and couldn’t cover his mouth while coughing.

    As per reports, the Civil Aviation Authority (CAA) has taken notice of the incident that took place last year on Dec 19. The Federal Investigation Agency (FIA) launched an investigation into the case and demanded footage of the Multan Airport to check the details of the incident.

  • Immigration staff to welcome passengers with chocolates

    Immigration staff to welcome passengers with chocolates

    Following complaints of incidents of indiscipline and rude behaviour by Islamabad International Airport’s immigration staff on the Citizen’s Complaint Portal, Deputy Director Immigration Sajid Hussain Khokar of the Federal Investigation Agency (FIA) has passed new instructions which directed immigrations staff to be more welcoming.

    According to the orders, the immigration staff has been directed to welcome the passengers with phrases like ‘Assalaam u Alaikum’, ‘Good Morning’, and ‘Good Evening’ according to the time of the day.

    After a passenger is done with the legal formalities, the staff will have to say ‘Thank you’ or ‘Shukriya’. The immigration staff will also give chocolates to passengers as a goodwill gesture. In case a passenger is found with fake travelling documents or misbehaves with the immigration staff, the staff must exercise the lawful and legal authority conferred upon them.

    CCTV cameras have also been installed inside lock-ups, offices of the assistant directors, and restrooms of staff to monitor their behaviour.

    The staff is directed to make sure that there is only a single queue to end VIP culture at the airports. However, a separate line will still be in place for diplomats and ambassadors to facilitate them.