Tag: PTCL

  • PTA reveals drop in mobile data users amid increasing complaints

    PTA reveals drop in mobile data users amid increasing complaints

    In November 2023, data from the Pakistan Telecommunication Authority (PTA) indicates a decline in various telecom metrics and an increase in user complaints compared to October 2023.

    The total number of cellular subscribers saw a decrease from 189.77 million at the end of October to 189.26 million at the end of November. Additionally, 3G and 4G users in Pakistan decreased from 126.92 million to 126.24 million during the same period.

    Cellular teledensity witnessed a decline from 79.32 per cent in October to 78.98 per cent in November, contributing to the overall teledensity drop from 80.4 per cent to 80.06 per cent.

    Furthermore, Next Generation Mobile Service (NGMS) penetration decreased from 53.05 per cent to 52.68 per cent.

    Provider-specific data reveals a decline in Jazz’s 3G users from 3.731 million to 3.569 million and 4G users from 43.172 million to 42.754 million between October and November.

    Zong experienced a decrease in 3G subscribers but an increase in 4G users. Telenor observed a decline in both 3G and 4G users, while Ufone’s 3G users decreased but 4G users increased.

    User complaints against telecom operators surged in November, with the PTA receiving 14,471 complaints. Notably, 98.9 per cent of these complaints were successfully resolved.

    The complaints spanned various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).

    Cellular mobile subscribers constituted the majority of complaints, reaching 13,857, of which 99.1 per cent were addressed. Jazz, Telenor, Zong, and Ufone faced specific complaints, with resolution rates ranging from 98.2 to 99.7 per cent.

    Complaints against basic telephony and ISPs were also received, with resolution rates of 93.2 per cent and 95.2 per cent, respectively.

  • PTCL’s profits drop by 7.11% despite revenue increase

    PTCL’s profits drop by 7.11% despite revenue increase

    Pakistan Telecommunication Company Limited (PSX: PTC) has reported its financial performance for the first nine months of 2023.

    The company’s profit dropped by 7.11 per cent compared to the same period last year, coming in at Rs7.64 billion with earnings of Rs1.50 per share. This is less than the Rs8.23 billion profit and Rs1.61 per share in the previous year.

    On the positive side, the company’s revenue increased by 17.15 per cent compared to last year, reaching Rs71.61 billion, up from Rs61.13 billion.

    Even though the cost of sales also increased by 17.16 per cent, the increase wasn’t as much as the rise in sales, resulting in a 17.1 per cent increase in gross profit, which reached Rs15.28 billion.

    In terms of expenses, selling and marketing costs rose by 21.53 per cent year-on-year, while administrative and general expenses increased by 10.28 per cent during this period.

    Additionally, the company’s impairment loss on trade debts and contract assets went up by 6.53 per cent.

    Looking ahead, PTCL’s other income increased significantly, going up by 48.30 per cent. The company’s finance costs saw a substantial increase due to higher interest rates.

    Regarding taxes, the company paid 11.33 per cent more in taxes compared to the previous year.

  • Pakistani internet users may face more disruption

    Pakistani internet users may face more disruption

    Internet users in Pakistan are expected to face internet disruption in the coming days, reports Kalbe Ali for Dawn. The internet services in the country were disrupted due to flood relief work in Sindh.

    Minister of Information and Telecommunications Syed Aminul Haque said that initial reports of previous internet outages that happened this month indicated that the situation was severe and that more such incidents could be expected in the near future.

    “Due to extensive flooding, most of the pathways of underground cables have been submerged, as relief workers or locals were trying to divert flood water by digging trenches on roads and footpaths.”

    “The ministry has directed PTCL to declare an emergency so that repair work could be initiated when any such incident is reported in the system, while the PTA is constantly monitoring the quality of service,” the minister added.

    According to a technical report submitted on Wednesday by Pakistan Telecommunication Company Limited (PTCL) to the Ministry of Information Technology and Telecom, the repeated internet outages were caused primarily by flood relief efforts in the Sukkur division, where fibre-optic cables were damaged by the use of heavy machinery used to drain out flood water in Sindh.

    Read more- Here’s why the internet was down in Pakistan last night

    The internet services in Pakistan suffered two major disruptions this month on August 19 and August 22.

  • Here’s why the internet was down in Pakistan last night

    Here’s why the internet was down in Pakistan last night

    The internet services in Pakistan suffered another disruption on Monday night. Services of almost all of the major Internet Service Providers (ISPs) were disrupted. Services were suspended in Rawalpindi, Islamabad and Lahore around 11:10pm and remained suspended until 1:20am.

    “A nation-scale internet disruption has been registered in Pakistan; the incident affects multiple providers including PTCL, Nayatel and StormFiber with real-time network data showing connectivity at 38% of an ordinary level,” NetBlocks said in a tweet.

    Why was the internet down?

    Sources in PTCL said the internet fibre cables suffered damage due to heavy rains in Sukkur areas. “They said rainwater had entered the PTCL exchange causing electricity to short-circuit. The company expects the repair work to be completed by Tuesday morning,” reports Dawn.

    This was the second major disruption of internet services in less than a week. Last week, internet services were affected on Friday (August 19).

  • Pakistan is finalising policy guidelines to launch 5G

    Pakistan is finalising policy guidelines to launch 5G

    The government intends to introduce 5G across the country, despite the fact that widespread 4G coverage is viewed as a major requirement before its launch. Also, 5G services can be offered in locations where 4G services are already available.

    Although all telcos in Pakistan have switched to 4G or LTE networks, a few companies are still unable to provide stable connectivity in a number of locations. Also, network providers frequently fail to deliver an acceptable, 4G standard connection speed despite hefty mobile data charges.

    To meet license requirements for the 5G network, cellular operators are forced to extend 4G coverage.

    According to Brecorder, the government of Pakistan is intending to introduce 5G in the country, according to official documents, and the Ministry of Information Technology and Telecommunication (MOIT&T) is in the phase of finalising policies for 5G in consultation with the Pakistan Telecommunication Authority (PTA) and relevant authorities.

    The former administration intended to offer 5G services in the country in the first quarter of 2023. Unfortunately, no consulting assistance has been utilised for this purpose thus far. The reports also revealed that the PTA spent no expenses as no consultancy services had been obtained for its deployment.

    The MOIT&T has analysed seven bands for the implementation of 5G services. As per official documents, the government is currently reviewing the possibilities available for the prompt deployment of 5G services in the ccountry.

    The following bands are being considered for 5G service adoption as low, mid and high bands:

    700 MHz; 2.3 GHz; 2.6 GHz; 3.5 GHz; MiIIimeter wavebands; C-Band (3.6-4.2) GHz; and Unlicensed Backhaul Frequency bands (P2P & P2MP).

    In light of these bands, the ministry has requested that the Frequency Allocation Board (FAB) share the present status and availability of all 5G spectrum in the above-mentioned frequency bands.

    Network providers are actively extending their infrastructures. Pakistan presently has 90 per cent teledensity and 89 per cent mobile penetration. The total number of cellphone consumers is 193.4 million. These figures are steadily rising. According to license terms, all CMOs are working to expand 4G coverage nationally.

    Approximately 60 per cent of the populace has access to 4G coverage. New rollout criteria have been imposed on operator licenses in order to accelerate 4G implementation in Pakistan.

    Furthermore, population-based rollout obligations are being implemented in order to give 4G coverage to the greatest number of Pakistanis.

  • Enjoy high-speed internet while travelling along Makran Coastal Highway, NH 10

    The Universal Service Fund (USF) has announced that high-speed internet is installed at National Highway-10 (NH 10) Makran Coastal Highway and National Highway-25 (NH 25) Uthal to Quetta Highway.

    USF Pakistan tweeted that: ” USF in partnership with Ufone continues to make progress in National Highway-10 (NH 10) Makran Coastal Highway and NH 25 Uthal to Quetta Highway. Computers are now reaping benefit from high-speed broadband over 640 Kilometre of road segment covering areas of Kech, Awaran, Gwadar, and Lasbella district.”

    Makran Coastal Highway stretches to 653 Kilometres (Km). The road also covers the Arabian sea coast of Pakistan from Karachi in Sindhi to Gawadar in Balochistan and passes through Omara and Pasni.

    Along with the Ministry of Information and Technology (MoIT) and Pakistan Telecommunications Limited (PTCL), the USF Pakistan has installed 85 kilometres of optic Fiber cable to connect nine unserved Tehsils in North Waziristan and South Waziristan.

    The Optical Fiber cable is going to provide high-speed broadband connectivity to regions like Spinwam, Wana, ToiKhulla, Jandola, Sarwakai, Sararogha, and Barwand Tehsil.

    Last week, The board approved contracts to Jazz — Pakistan Mobile Communications Limited (PMCL), Zong — China Mobile Pakistan (CMPAK), and Ufone — Pakistan Telecom Mobile Limited (PTML), for the provision of next-generation internet.