Tag: Ufone 4G

  • PTA reveals drop in mobile data users amid increasing complaints

    PTA reveals drop in mobile data users amid increasing complaints

    In November 2023, data from the Pakistan Telecommunication Authority (PTA) indicates a decline in various telecom metrics and an increase in user complaints compared to October 2023.

    The total number of cellular subscribers saw a decrease from 189.77 million at the end of October to 189.26 million at the end of November. Additionally, 3G and 4G users in Pakistan decreased from 126.92 million to 126.24 million during the same period.

    Cellular teledensity witnessed a decline from 79.32 per cent in October to 78.98 per cent in November, contributing to the overall teledensity drop from 80.4 per cent to 80.06 per cent.

    Furthermore, Next Generation Mobile Service (NGMS) penetration decreased from 53.05 per cent to 52.68 per cent.

    Provider-specific data reveals a decline in Jazz’s 3G users from 3.731 million to 3.569 million and 4G users from 43.172 million to 42.754 million between October and November.

    Zong experienced a decrease in 3G subscribers but an increase in 4G users. Telenor observed a decline in both 3G and 4G users, while Ufone’s 3G users decreased but 4G users increased.

    User complaints against telecom operators surged in November, with the PTA receiving 14,471 complaints. Notably, 98.9 per cent of these complaints were successfully resolved.

    The complaints spanned various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).

    Cellular mobile subscribers constituted the majority of complaints, reaching 13,857, of which 99.1 per cent were addressed. Jazz, Telenor, Zong, and Ufone faced specific complaints, with resolution rates ranging from 98.2 to 99.7 per cent.

    Complaints against basic telephony and ISPs were also received, with resolution rates of 93.2 per cent and 95.2 per cent, respectively.

  • Cellular companies raise call and data bundle prices

    Cellular companies raise call and data bundle prices

    Telecommunications companies in Pakistan, such as Jazz, Telenor, and Ufone, have raised the prices of various call and data package offers.

    According to Propakistani, Jazz has notified its customers of the price increase, and the company has revised the subscription fees for the YouTube and social packages for one week from Rs115 to Rs120, while the price of the WhatsApp package has increased from Rs21 to Rs23 for one week.

    Jazz prepaid monthly premium, which includes 25GB of monthly data and 250 all-network minutes, remains unchanged at Rs650.

    Due to rising inflation, Ufone has also raised its prices. UPower is now priced at Rs120, up from Rs100 previously. The price of SuperCard Plus increased from Rs649 to Rs699 on June 29, 2022. The price of Super Card Gold has also risen by more than Rs100, from Rs999 to Rs1,099.

    Read more: Number of 3G, 4G users in Pakistan increases to 113.89 million

    Telenor package prices have also increased. On June 22, 2022, the price of EasyCard increased from 500 to Rs550; on June 29, 2022, the price of EasyCard increased from Rs650 to Rs700; and the monthly social pack plus increased to Rs100.

    Telecom companies claim that a price increase is required to maintain service quality as inflation rises.

  • Number of 3G, 4G users in Pakistan increases to 113.89 million

    Number of 3G, 4G users in Pakistan increases to 113.89 million

    The latest data from Pakistan Telecommunication Authority (PTA) reveals that the number of 3G and 4G users grew by 1.14 million from 112.75 million in April 2022 to 113.89 million in May 2022.

    Pakistan’s cellular subscriber base grew by 0.25 million to 193 million by the end of May 2022, up from 192.75 million at the end of April, according to Brecorder.

    By the end of May, cellular mobile teledensity had risen from 87.6 per cent to 87.67 per cent. By the end of May, the total teledensity had risen to 88.81 per cent, up from 88.74 per cent in April.

    The monthly penetration of Next Generation Mobile Services (NGMS) at the end of April had risen to 51.73 per cent, up from 51.24 per cent.

    Network providers

    The total number of 3G users on Jazz fell from 6.222 million at the end of April to 6.068 million at the end of May, a reduction of 0.154 million. By the end of May, the number of Jazz 4G users had risen from 36.567 million to 37.168 million.

    Zong 3G subscribers fell from 3.357 million at the end of April to 3.272 million at the end of May, while 4G users grew from 27.952 million at the end of April to 28.317 million at the end of May.

    Telenor 3G subscribers fell from 3.696 million at the end of April to 3.613 million at the end of May, whereas Telenor 4G users enhanced from 21.216 million at the end of April to 21.494 million at the end of May.

    By the end of May, there were 3.576 million Ufone 3G users, up from 3.673 million at the end of April. Ufone’s 4G users increased from 8.761 million at the end of April to 9.052 million at the end of May, a 0.291 million increase over the previous month.