Tag: Voice of Customer PK

  • Sanam, Ramsha and Anoushey raise their voice against bakeries for discrimination with Christian customers

    Sanam, Ramsha and Anoushey raise their voice against bakeries for discrimination with Christian customers

    Pakistani Celebrities took to their Instagram stories to share strong opinions against Karachi-based bakeries, ‘Delizia’ and Auntie Muanaver’s ‘Food and Dessert’ where one of their staff refused to write ‘Merry Christmas’ to the customers. Netizens also called out on social media against the bakeries and urged them to boycott.

    Actress and Video Jockey (VJ), Anoushey Ashraf wrote in her story that writing ‘Merry Christmas’ does not weaken our faith. She emphasised that it is the job of the staff to compel the request of customers.

    The Zindagi Gulzar Hai star Sanam Saeed also took to her Instagram story to express disappointment over the behaviour of bakery staff. She tagged both bakeries, Delizia and Auntie Muanaver’s Food, and reminded them about the representation of white colour in our flag.

    Shehnai diva Ramasha Khan who is currently appearing in ARY Digital’s serial, Sinf-e- Aahan, also tweeted about the incident and shared one of the quotes of the founder of Pakistan, Muhammad Ali Jinnah.

    Earlier, the customer reported the incident on a Facebook group “Voice of Customer PK” in which she said that she went to the Defence Housing Authority (DHA) branch of Delizia where she was refused to write ‘Merry Christmas’ by their staff. She also stressed to the bakeries that they should not make money from their religious occasions as well if they are so much against non-Muslims and their religions.

    The management of both bakeries are yet to release an official statements to the public.

    In 2018, the same incident happened in the Badar Commercial branch of Delizia bakery when a customer was refused a cake with ‘Merry Christmas’ written on it. The staff made a similar excuse at that time as well that it was not company instructions. It was reported on another Facebook page, Karachi Food Diary.

  • Bakery staff refuses to write ‘Merry Christmas’ on cake, management ensures strict action

    A staff member of a famous Karachi based bakery chain, Delizia, refused the request of a customer to write ‘Merry Christmas’ on a cake.

    The incident took place in the Defence Housing Authority (DHA) branch. The management has ensured to take action against the staff and will release an official statement soon regarding the incident on social media.

    The customer reported the incident on a Facebook group “Voice of Customer PK”

    An uproar was seen on the Facebook post in which netizens expressed their disappointment and anger.

    Senior management of the bakery said, “At the moment we are taking action against him. It was done in an individual capacity and is not company policy. It may have been done due to lack of education and awareness that ‘Merry Christmas’ means wishing someone a happy Christmas, nothing else.”

    In 2018, the same incident happened in the Badar Commercial branch of Delizia bakery when a customer was declined a cake with ‘Merry Christmas’ written on it. The staff made a similar excuse at that time as well that it was not company instructions. It was reported on another Facebook page, Karachi Food Diary.

    The representative of the company stated in the previous incident that the staff responsible was dismissed and the same might to happen in the recent matter.